Help & Guide

All payments are securely processed via Xendit, our trusted third-party payment gateway.

We accept domestic and international cards, plus:

• QRPH
• Bank transfers
• E-wallets: GCash, Maya, GrabPay
• Cash on Delivery (available in select areas)

We ship nationwide within the Philippines and internationally via DHL.

Orders are processed within 1–2 business days.

• Metro Manila: 1–3 business days
• Provincial: 3–10 business days
• International (DHL): ETA depends on shipment schedule and will be coordinated directly by our customer service team.

You’ll receive an email confirmation with tracking details once your order is dispatched. International shipments may be subject to customs clearance and local duties/taxes payable by the recipient.

Shipping fees are calculated at checkout. Free shipping may apply during promotions.

Once your order ships, we email your tracking number. If you need help tracking, email asulphecomm@gmail.com or chat with us and we’ll assist you.

We accept returns within 7 days of receipt, subject to:

• Item is unused and in original condition
• Proof of purchase provided
• Opened lip care products are non-returnable unless defective (for hygiene reasons)
• Issues must be reported within 48 hours of delivery to asulphecomm@gmail.com

Approved refunds are processed within 7–14 business days to the original payment method or as store credit. Shipping fees are non-refundable.

Email asulphecomm@gmail.com with your order number and reason for return. We’ll reply with next steps and the return address.

Asul Lipcare is a premium lip care brand from the Philippines, dedicated to enhancing every smile through innovative and high-quality products.

Yes. We are committed to ethical practices and do not test our products on animals.

Yes — we ship internationally via DHL. Delivery time depends on shipment schedule and will be coordinated by our customer service team. Customs duties and import taxes are the responsibility of the recipient.

Yes. For bulk, corporate, or event orders, please email asulphecomm@gmail.com with your quantity, delivery location, and timeline.

Email us at asulphecomm@gmail.com or use chat on the site for quick help, including tracking assistance.

Asul Cares is our social impact initiative.

We believe confidence grows deeper when it’s shared. That’s why we’re committed to creating products and initiatives that empower connection — within ourselves, our communities, and the world around us.

Through this partnership, Asul Cares hopes to not only respond to immediate needs but also help rebuild stronger, more resilient communities.